Why doesn't my location update when the truck as already arrived and departed the location? : Trans Plus Support

Why doesn't my location update when the truck as already arrived and departed the location? Print

Created by: Jessica Voigt

Modified on: Fri, 24 Apr, 2020 at 12:12 PM

A: The following is a diagnostic checklist:

1. Was the workflow sent?

2. Is the workflow "active"?

3. Did the driver start their trip on the device?

4. Was the workflow for that stop sent before the truck arrived?

5. Does the location have an accurate geocode?

6. Is the geofence's size appropriate to generate notifications?

If you are still having issues after completing the check list above please contact Trans Plus for support.

Jessica is the author of this solution article.

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