Trans Plus Support

FAQ 0

Release Notes 1

• Release Notes - January 29 2021/Version 3.2.21030.1

Applications 1

• Application for Additional Licenses

General 6

• Do you have any online resources that I can use for my new employees?
• Where can I find documentation?
• How do I request support?
• We need additional user or truck licenses; how do we make that happen?
• We are getting a pop up that we are out of user licenses but we should have enough.. what’s going on?

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Accounting/Add-On 7

• Why can’t I transfer using the new division that I just set up?
• QuickBooks found an error when parsing the xml text stream?
• I just updated my accounting software, why did my exports stop working?
• Our accounts have been changed in our accounting software and now my imports wont transfer?
• Why aren't my updated terms transferring with the new changes to Quickbooks?

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Customs 7

• How can I update a manifest after the driver has arrived at the border?
• Why isn’t my entry number populating in Fleet Manager?
• My broker has the entry number, why isn’t it populating in Fleet Manager?
• I require evening/weekend ACE/ACI support, but you guys are closed, what should I do?
• How do I submit a shipment that is a Government Contract?

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Carrier / Contract Board 3

• How do I track carrier insurance status?
• A carrier will be using our trailer, how do we track that in Fleet Manager?
• How can I see who changed a charge item on a contract?

Compliancy 2

• I want a warning showing if resources are being used with compliancy items that will be expiring soon, how do I do that?
• I want to prevent resources from being used if they have expired compliancy items, how can I make that happen?

Data Maintenance/Resources 3

• My shippers/consignees list is blank?
• A resource is going in for repairs for a while, how do we reflect that so the resource doesn’t get used until it’s back?
• We’re renting a resource for a while and need to set it up in Fleet\Logistics, how should we handle a rental situation?

Document Imaging/Document Indexing 4

• We have a new user, everything’s working but they can’t see document images?
• I’m getting an message when accessing Document Indexing ‘The queue folder path specified in this storage locations is currently not accessible’?
• I want to create a new document imaging definition, how’s that done?
• Can I un-index a document?

Email 5

• Our new user can access everything in Fleet\Logistics but the E-mail option is greyed out?
• Is there some way we can confirm that e-mails were successfully sent?
• We had to update our e-mail provider password or changed our login name and now customers aren’t getting e-mails, how does that get fixed?
• Is there some way the E-mail button can send an e-mail through my Outlook (or other e-mail client) rather than Fleet\Logistics sending it itself?
• We have a new user and only their email isn’t working out of Fleet\Logistics Manager?

Fuel Receipt Imports 5

• How do I download a fuel import file?
• Why isn’t my file importing?
• What are the yellow icons next to my receipt?
• What are the blue icons next to my receipt?
• Why aren’t my receipts showing from the purchase listing board?

Invoicing 3

• I need to make changes to an order that has been invoiced, how can I do that?
• How do I “un-invoice” an order?
• How do I create an invoice without an order?

Order Entry 5

• How can I see who changed a charge item?
• How can I see who changed an order?
• How can I invoice an order without putting it on a trip/contract?
• How do I show an order is delivered without it being on a trip?
• How to set an Order that was marked Delivered back to Pending

Payroll 7

• I want to put a driver on a different payroll schedule, how do I do that?
• I need to create a new payroll schedule, where is that done?
• How do I create a new method of payment?
• How can I change what appears in the payroll summary page?
• Should the Driver Expense be Reimbursement or Expense?

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User Accounts/User Manager 3

• Can you give me access to the user manager?
• Can you change my privileges for me?
• Can I remove users from user manager?

EDI 5

• Why was the ability to snooze statuses removed?
• How do I re-send an EDI invoice?
• How do I stop getting alerts?
• Why do I have all these status alerts?
• Why do I get a warning when auditing an EDI order?

Trip Board 2

• Events Missing from Trip Itinerary
• Using Check Calls, Re-Routes and Deadheads on Trip/Contract Boards

Workflow 11

• Why are Workflow Events being completed at the same time when they are in different parts of the itinerary?
• Why are two of the same locations on my workflow being updated at the same time?
• Why doesn't my location update when the truck as already arrived and departed the location?
• Geocoding all the locations individually takes time - why doesn't Trans Plus have a "Geocode All" function?
• Why doesn't my last event on the trip have a Depart Workflow?

View all 11

New User Guide 6

• Understanding your EDI Implementation
• Getting Started User Guide
• Compliancy User Guide
• Fleet/Logistics Manager Icon Legend
• Order Entry User Guide

View all 6

2019 Quarter 1 1

• Email Blast/Mileage/Freight Tracking

2019 Quarter 2 1

• IFTA CARBON TAX REPORT/SEAL CHANGES/ELD&HOS ENHANCEMENTS

2019 Quarter 3 1

• New Features Guide Q3 2019

2019/20 Quarter 4 2

• Quarter 4 Webinar
• New Features Guide Q4 2019

2020 Quarter 1 1

• New Features Guide Q1 2020

2020 Quarter 3 1

• 2020 Quarter 3 Webinar

2020 Quarter 4 1

• New Features Guide Q4 2020

FourKites 1

• FourKites

Project44 1

• Project44

FreightVerify 1

• FreightVerify

MacroPoint 1

• MacroPoint

Trailer Tracking 2

• iBright Reefer Information
• Trailer Tracking

Equipment Hardware Management 1

• Equipment Hardware Management

Fuel Surcharge 2

• Fuel Surcharge Management
• Breakthrough Fuel Integration

Fuel Import 1

• Fuel Import Process

Fuel Supplier Instructions 17

• 4Refuel
• ASI
• BVD TChek
• Comdata
• Eagle Travel Plaza (Eagle Fleet Services) Fuel Import

View all 17

QuickBooks 3

• QuickBooks Credit Import Procedure
• Importing Chart of Accounts from QuickBooks
• QuickBooks Payable Export - Bill and Credit Created

Fleet Manager Accounting Features 2

• Using Miscellaneous Invoices
• Consolidated Invoicing

Simply Accounting 1

• Database Integrity of Simply Accounting

Fuel Statement Exporting 1

• Fuel Statement Exporting

AccPac 1

• Customer/Carrier Aging Summary User Guide

Costing 1

• Indirect Cost Setup

Payroll 1

• Payroll Setup and Processing Overview

Document Imaging 1

• Document Imaging User Guide

Invoice Renditioning 1

• Invoice Renditioning: Setup and User Guide

Contract Board 7

• Changing a Carrier on an Existing Contract
• Carrier WCB Registration & Safety Rating USER GUIDE
• Carrier Lanes - Carrier Search
• Carrier Scorecard
• Carrier Availability

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SQL Database Backups Instructions 3

• SQL Express Database Backup
• SQL Standard Database Backup
• SQL 2000 Database Backup

ACE/ACI 4

• E-Manifest Enhancements
• ACE Module - User's Manual
• ACI Module - User's Manual
• ACE / ACI Entry Numbers

Seals 1

• Seal Numbers

CSA 2

• CSA - Auditing/Reporting Features in Fleet Manager
• Improved CSA and FAST Controls

Order Limitations 1

• Order Limitations

User Manager 1

• User Manager

Layout Restrictions 1

• Layout Restrictions

Contract Processing Board 1

• Contract Processing Board

Automated Driver Itinerary 1

• Automated Driver Itinerary

Changes to the Trip Board Itinerary 1

• Changes to the Trip Board Itinerary

Fun Facts - Trip Board Columns 1

• Fun Facts - Trip Board Column

Linking Trips and Round Trip Analysis 1

• Linking Trips and Round Trip Analysis

Service Failure Monitor 1

• Service Failure Monitor

Trip Board Itinerary 1

• Trip Board Itinerary

Equipment to Clean 1

• Equipment to Clean

List Views 1

• Saved List Views and Trip Board Layouts

GoToAssist Uninstall 1

• Go To Assist Uninstall

Service Connection Issues 1

• Service Connection Issues

SQL Server Maintenance 1

• SQL Database Backups - SQL Standard

ELD and Hours of Service 1

• ELD and Hours of Service

Geocoding 2

• Geocoding and Validating Locations
• Google API Key

WorkFlow 8

• PeopleNet Workflow User Guide
• Workflow User Guide_Omnitracs IVG
• MCP50 Workflow User Guide
• Fleet Logistics Manager Icon Legend
• Geocoding and Validating Locations

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Communications User Manuals 5

• Samsara User Manual
• ISAAC User Manual
• Keep Truckin User Manual
• Omnitracs XRS User Manual
• Forward Thinking Systems

Equipment Hardware Management 1

• Equipment Hardware Management

Understanding Specific Reports 24

• Accrued Payables Report
• Asset Utilization Analysis
• CSA FAST Listing
• Customer Charges Analysis
• Customer Revenue Analysis

View all 24

Exporting Listings 1

• Exporting Listings

Exporting Reports From Fleet 1

• Exporting Reports From Fleet

Report Customization Tool 1

• Report Customization Tool

Report Automation 1

• Automation for Reporting and Email Alerts for Trailer Readings

IFTA/Carbon Tax 1

• IFTA/Carbon Tax Reporting Manual

Mileage 1

• Mileage Integration

Freight Assist 2

• Freight Assist User's Manual
• Web Account Setup for Freight Assist

Facility Management 1

• Facility Management Board

E-mail 6

• Email Blast
• Enhancements to Email Notifications
• Pickup and Delivery ETA Notifications
• Email Module User Manual (C#)
• Email Module User Manual (VB6)

View all 6

Text Messaging 1

• Driver Messaging

EDI 3

• Auto-Accept EDI 204 Orders and EDI Client Change
• EDI Module - User Guide
• Configuring Users for EDI Alerts and Functionality

Rate Quotes 1

• Rate Quotes

Spot Quotes 1

• Spot Quotes: Using the Freight Calculator and Worksheet Features

Probill Leg Rating 1

• Probill Leg Rating

Order Listing Board 3

• Order Listing Board Changes
• Order Listing Board Change Summary
• Custom Reference Numbers

Order Entry 8

• Order Entry User Guide
• Order Audit Sales Rep Override Change
• Order Entry - Notes Indicator
• Must Arrive By Dates & At Risk Notifications
• Order Audit History Enhancement

View all 8