Trans Plus Support

General 6

• Do you have any online resources that I can use for my new employees?
• Where can I find documentation?
• How do I request support?
• We need additional user or truck licenses; how do we make that happen?
• We are getting a pop up that we are out of user licenses but we should have enough.. what’s going on?

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Accounting/Add-On 7

• Why can’t I transfer using the new division that I just set up?
• QuickBooks found an error when parsing the xml text stream?
• I just updated my accounting software, why did my exports stop working?
• Our accounts have been changed in our accounting software and now my imports wont transfer?
• Why aren't my updated terms transferring with the new changes to Quickbooks?

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Customs 7

• How can I update a manifest after the driver has arrived at the border?
• Why isn’t my entry number populating in Fleet Manager?
• My broker has the entry number, why isn’t it populating in Fleet Manager?
• I require evening/weekend ACE/ACI support, but you guys are closed, what should I do?
• How do I submit a shipment that is a Government Contract?

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Carrier / Contract Board 3

• How do I track carrier insurance status?
• A carrier will be using our trailer, how do we track that in Fleet Manager?
• How can I see who changed a charge item on a contract?

Compliancy 2

• I want a warning showing if resources are being used with compliancy items that will be expiring soon, how do I do that?
• I want to prevent resources from being used if they have expired compliancy items, how can I make that happen?

Data Maintenance/Resources 3

• My shippers/consignees list is blank?
• A resource is going in for repairs for a while, how do we reflect that so the resource doesn’t get used until it’s back?
• We’re renting a resource for a while and need to set it up in Fleet\Logistics, how should we handle a rental situation?

Document Imaging/Document Indexing 4

• We have a new user, everything’s working but they can’t see document images?
• I’m getting an message when accessing Document Indexing ‘The queue folder path specified in this storage locations is currently not accessible’?
• I want to create a new document imaging definition, how’s that done?
• Can I un-index a document?

Email 5

• Our new user can access everything in Fleet\Logistics but the E-mail option is greyed out?
• Is there some way we can confirm that e-mails were successfully sent?
• We had to update our e-mail provider password or changed our login name and now customers aren’t getting e-mails, how does that get fixed?
• Is there some way the E-mail button can send an e-mail through my Outlook (or other e-mail client) rather than Fleet\Logistics sending it itself?
• We have a new user and only their email isn’t working out of Fleet\Logistics Manager?

Fuel Receipt Imports 5

• How do I download a fuel import file?
• Why isn’t my file importing?
• What are the yellow icons next to my receipt?
• What are the blue icons next to my receipt?
• Why aren’t my receipts showing from the purchase listing board?

Invoicing 3

• I need to make changes to an order that has been invoiced, how can I do that?
• How do I “un-invoice” an order?
• How do I create an invoice without an order?

Order Entry 5

• How can I see who changed a charge item?
• How can I see who changed an order?
• How can I invoice an order without putting it on a trip/contract?
• How do I show an order is delivered without it being on a trip?
• How to set an Order that was marked Delivered back to Pending

Payroll 7

• I want to put a driver on a different payroll schedule, how do I do that?
• I need to create a new payroll schedule, where is that done?
• How do I create a new method of payment?
• How can I change what appears in the payroll summary page?
• Should the Driver Expense be Reimbursement or Expense?

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User Accounts/User Manager 3

• Can you give me access to the user manager?
• Can you change my privileges for me?
• Can I remove users from user manager?

EDI 5

• Why was the ability to snooze statuses removed?
• How do I re-send an EDI invoice?
• How do I stop getting alerts?
• Why do I have all these status alerts?
• Why do I get a warning when auditing an EDI order?

Trip Board 2

• Events Missing from Trip Itinerary
• Using Check Calls, Re-Routes and Deadheads on Trip/Contract Boards

Workflow 11

• Why are Workflow Events being completed at the same time when they are in different parts of the itinerary?
• Why are two of the same locations on my workflow being updated at the same time?
• Why doesn't my location update when the truck as already arrived and departed the location?
• Geocoding all the locations individually takes time - why doesn't Trans Plus have a "Geocode All" function?
• Why doesn't my last event on the trip have a Depart Workflow?

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