Customs

How can I update a manifest after the driver has arrived at the border?
You cannot edit an arrived manifest from the Fleet Manager software. It is recommended to work directly with Crimson Logic (GeTs) for assistance once the m...
Thu, 19 Sep, 2019 at 6:32 PM
Why isn’t my entry number populating in Fleet Manager?
Please confirm with your broker that the entry number has been submitted. If your broker can confirm that the entry number has been submitted, please conta...
Thu, 19 Sep, 2019 at 6:33 PM
My broker has the entry number, why isn’t it populating in Fleet Manager?
Please contact Crimson Logic (GeTs) to perform an entry number look up. They will need to know the name of the broker, manifest number, and entry number. Y...
Thu, 19 Sep, 2019 at 6:33 PM
I require evening/weekend ACE/ACI support, but you guys are closed, what should I do?
In the instance where our office is closed, and you require assistance with ACE/ACI it is recommended to review our ACE/ACI documents. If you still require...
Thu, 19 Sep, 2019 at 6:34 PM
How do I submit a shipment that is a Government Contract?
If the paperwork for your shipment is a Government Contract and therefore does not require an entry from the broker, then GeTS has stated that if the load i...
Fri, 6 Mar, 2020 at 8:28 AM
Why didn't my empty trip receive a Trip Arrived and Release Trip Notification?
If customs is still reporting the trip as pre-arrival status, but the driver has crossed the border, then it could be that the border officer has permitted ...
Wed, 17 Jun, 2020 at 10:32 AM
My Driver has one name. How do I submit this to CBP?
GeTS has worked with CBP Client Services to report that for MEDPID, First Name and Last Name Field is indeed mandatory, the middle name is not.   GeTS has...
Tue, 23 Jun, 2020 at 9:32 AM