Workflow

Troubleshooting tips for common Workflow scenarios

Why are Workflow Events being completed at the same time when they are in different parts of the itinerary?
Q: I am using Omnitracs Workflow. I have a border event at Detroit and another border event further down the itinerary at Windsor. Why was my Windsor border...
Fri, 24 Apr, 2020 at 12:06 PM
Why are two of the same locations on my workflow being updated at the same time?
Q: I am using Omnitracs Workflow. I have 2 of the same locations on my Workflow that use the same geocode. Why did both of my events get updated at the same...
Fri, 24 Apr, 2020 at 12:09 PM
Why doesn't my location update when the truck as already arrived and departed the location?
A: The following is a diagnostic checklist:         1. Was the workflow sent?          2. Is the workflow "active"?         3. Did the driver ...
Fri, 24 Apr, 2020 at 12:12 PM
Geocoding all the locations individually takes time - why doesn't Trans Plus have a "Geocode All" function?
A: The geocode is reliant on the data entered into the location record. "Geocode All" does not provide any opportunity to validate the accuracy of...
Fri, 24 Apr, 2020 at 12:14 PM
Why doesn't my last event on the trip have a Depart Workflow?
When sending workflow events, the intention is to emulate actual dispatch instructions. In this case, since it is the last stop there is no instruction to...
Fri, 24 Apr, 2020 at 12:16 PM
I have been told that I should have a Google API. Is it mandatory and is there a fee?
A: To use workflow you will need some means of recording the latitude and longitude co-ordinates (Geocodes) of the locations in your database. PC*Miler, Peo...
Fri, 24 Apr, 2020 at 12:22 PM
How important is the Approaching Radius? Why is there one?
A. The approaching radius is valuable for generating e-mail notifications of a truck's pending arrival at a specific location. An example might be set...
Fri, 24 Apr, 2020 at 12:30 PM
What are typical settings for workflow under Settings > Company Options?
The Radii can be altered to whatever distance and unit of measure you require, but the settings above are the most typical.  Please note also that ...
Fri, 24 Apr, 2020 at 12:45 PM
Why is Metres a preference for distance measurement when setting Radii?
A: The geofence radii can be configured in Feet, Yards, Miles, Metres or Kilometres. All of these options are equally effective measurement options. The ben...
Fri, 24 Apr, 2020 at 12:48 PM
If a driver arrives too early for an event can workflow not update the event so that the customer does not get waiting charges?
A: Workflow events are updated with the information that is returned from the satellite vendor. When updating the events via workflow the "scheduled&qu...
Fri, 24 Apr, 2020 at 12:52 PM